Refund and Returns Policy

Effective Date: 27/09/2024

At HiveGadget, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy with your order, we offer a straightforward refund and returns process to ensure a hassle-free experience.

1. Returns

You have the right to return any item purchased from HiveGadget within 2 days of delivery. To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition in which you received it.
• It must be in the original packaging, with all accessories, manuals, and components intact.
• A proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items:

• Items marked as final sale or non-returnable.
• Perishable or consumable goods.
• Gift cards, downloadable software, or personalized items.

2. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be credited back to your original payment method. Please note:

• Refund Processing Time: It may take up to [Insert Timeframe] for the refund to appear in your account, depending on your payment provider.
• Shipping Costs: Shipping fees are non-refundable unless the return is due to a defective or incorrect product. In that case, we will cover the return shipping costs.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact our customer service team at [Insert Contact Information].

4. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 2 days of receiving your order. We will arrange for a replacement or refund at no extra cost to you. Please include photos of the damaged item and packaging for quicker processing.

5. Return Shipping

You will be responsible for paying for your own return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at  support@hivegadget.com with your order number and reason for return.
2. We will provide you with instructions and a return authorization number (RMA) if your return is approved.
3. Ship the item back to us within 20 Days of receiving your RMA.

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled, and you will need to follow our returns process.

Contact Us

For any questions or concerns regarding your refund or return, please contact us at:

HiveGadget
Need help? Call us: +91 8287-7030730 or info@hivegadget.com